Author: Kai Lennox

Waikiki, located on the stunning island of O‘ahu, is a prime destination for luxury travelers, and two hotels showcase the diversity and allure of this famous area: The Royal Hawaiian, a Luxury Collection Resort, and Surfjack Hotel & Swim Club. The Royal Hawaiian: The Pink Palace of the Pacific The Royal Hawaiian hosts an oceanfront luau twice a week This iconic hotel, affectionately known as the Pink Palace of the Pacific, has been a luxurious haven since its opening on February 1, 1927. Nestled on Waikiki Beach, this historic hotel features a stunning combination of Spanish-Moorish architecture, with 528 rooms…

Parador de Santo Estevo CREDIT Tourist Office of Spain Spain boasts a unique accommodation experience with its state-owned luxury hotels known as Paradores. With 98 establishments and counting, these hotels are situated in exquisite historical sites, including castles, palaces, monasteries, and convents, all while showcasing the rich cultural heritage of the regions they inhabit. Discovering Paradores: A Unique Hospitality Experience The term "Parador" translates to "places where you stop and relax." Each Parador accommodates an average of 65 rooms and ranges from three to five stars, providing guests with delightful local and regional dining options. Remarkably, the first Parador opened…

Amid a significant shift in the travel industry, Hyatt has announced a reduction of its U.S. customer service workforce by 30%. This strategic move directly impacts guest services and support teams while maintaining staffing levels in loyalty programs, social media, and concierge roles. The Rise of AI in the Travel Industry This workforce reduction aligns with a growing trend across the travel sector, where companies are increasingly adopting artificial intelligence (AI) to enhance operational efficiency. Automated systems are now handling many routine customer service tasks, which has prompted leading hospitality brands to rethink their staffing needs. While Hyatt has not…

In a significant move aimed at enhancing support for its travel partners, AIC Hotel Group has embarked on the creation of a new department dedicated to entrepreneurs and business growth within the travel industry. This strategic initiative underscores the company’s commitment to fostering strong relationships across the distribution channel, particularly for world-class resorts. Focus on Business Development AIC Hotel Group’s expansion includes the addition of 13 Business Development Managers operating across 11 territories in the United States. This robust network of professionals is instrumental in streamlining processes, creating efficiencies, and strengthening partnerships within the travel sector. By working closely with…

Adam Stewart, the Executive Chairman of Sandals Resorts, has recently forged a significant franchise agreement with AC Marriott to develop a new hotel in Montego Bay, St. James. This development marks an important milestone as it will be the second hotel under his leadership and the inaugural European Plan (EP) hotel of its kind in the Montego Bay region. New Hotel Details The upcoming hotel will feature 168 rooms and will be constructed on the site of the former Sandals Carlyle, which is slated for demolition. This strategic location is only four minutes away from Sangster International Airport, making it…

Just weeks after its significant acquisition of Playa Hotels & Resorts valued at USD $2.6 billion (CAD $3.73 billion), Hyatt is swiftly moving to sell all 15 Playa-owned resorts. The divestiture is set to be made to Tortuga Resorts, a joint venture between KSL Capital Partners and Rodina, for USD $2 billion. Overview of the Sale The all-inclusive resorts included in this transaction are located across Mexico, the Dominican Republic, and Jamaica. These properties significantly enhance Hyatt’s portfolio, which previously benefited from the acquisition of Playa’s establishments, including resorts operating under its Ziva and Zilara brands. Hyatt will maintain management…

Bay Gardens Resorts in Saint Lucia is promoting an enticing getaway package that combines adventure and relaxation, making it an ideal choice for Canadian travelers seeking an escape in the Caribbean. This exclusive offer features a variety of amenities designed for families and individuals alike. The package includes non-motorized water sports, allowing guests to explore the beautiful waters of Saint Lucia at their own pace. Additionally, high-speed WiFi is available, ensuring that guests can stay connected during their stay. For convenient travel, a complimentary shuttle service between different Bay Gardens properties enhances the overall vacation experience. Families will appreciate that…

Hacienda del Mar Marriott Bonvoy has proudly announced the debut of its first all-inclusive resort in Los Cabos, transforming the renowned Hacienda del Mar Los Cabos into an Autograph Collection All-Inclusive Resort. This striking beachfront destination now merges authentic Mexican culture with the signature hospitality style that Marriott is celebrated for. Experience the Beauty of Los Cabos Situated along the stunning Sea of Cortez, Hacienda del Mar showcases exquisite colonial architecture and lush tropical gardens, creating a welcoming atmosphere for every guest. With its newly reimagined all-inclusive format, visitors can immerse themselves in Los Cabos through various cultural activities, exceptional…

Dive into a realm of luxury at Secrets Playa Esmeralda Resort & Spa, a stunning destination nestled in the vibrant Miches region of the Dominican Republic. This resort offers a unique blend of relaxation, adventure, and sustainability, ensuring a memorable experience for every guest. Secrets Spa: A Sanctuary of Wellness Guests can indulge in rejuvenating treatments at the Secrets Spa, a haven designed for relaxation and restoration. Enjoy an array of services, from body renewal rituals to bespoke facials, complemented by vitamin-rich manicures and pedicures. Each treatment uses locally sourced ingredients, like coconut powder and concentrated aloe vera, promoting wellness…

L-R: Marc Jacheet, Group President, Europe, Africa & Middle East; Javier Águila, President, Inclusive Collection; Jim Chu, Head of Owner Relations, Hyatt. Hyatt Expands Leadership to Strengthen All-Inclusive Offerings In a decisive move to enhance its all-inclusive offerings, Hyatt Hotels Corporation has announced significant leadership appointments aimed at driving growth in this strategic segment. Following a comprehensive transition phase, Marc Jacheet steps into the role of Group President for Europe, Africa & Middle East (EAME). Concurrently, Javier Águila has been appointed as the President of the Inclusive Collection, a role focused on overseeing Hyatt’s global all-inclusive portfolio, encompassing development, brand…