As concerns mount over the potential lockout of Air Canada flight attendants, the Travel Industry Council of Ontario (TICO) is proactively informing consumers and travel agents about their options concerning Air Canada Vacations. With recent announcements indicating flight suspensions starting imminently, travelers must stay informed on how to manage their bookings effectively.
Goodwill Policy from Air Canada Vacations
In light of the current situation, Air Canada Vacations has instituted a goodwill policy aimed at assisting customers with unforeseen travel disruptions. Those who have bookings approaching may opt to modify their travel plans or receive a voucher for future use. For detailed guidance regarding the goodwill policy, additional information can be found at this link.
Consumer Rights Under Ontario Law
Under Ontario regulations, when travel retailers or tour operators cannot fulfill travel services due to supplier failures, consumers must be given a choice between:
- A full refund
- Comparable alternate travel arrangements acceptable to them
- A future travel voucher or similar document
If a traveler requests a refund for a travel package provided by Air Canada Vacations, the law mandates it be processed within a reasonable timeframe.
Comments from TICO CEO
TICO’s CEO, Richard Smart, emphasized the importance of consumer protections during travel disruptions, stating, “Travel disruptions can create uncertainty and stress for travelers and for the travel advisors supporting them. If any part of a travel package cannot be delivered, consumers are protected under Ontario law, providing flexibility and peace of mind during uncertain times.”
Guidance for Air-Only Bookings
Those who made air-only reservations are also advised to familiarize themselves with the Canadian Transportation Agency’s Passenger Protection Regulations for insight on compensation related to flight cancellations and delays. For further details on Air Canada’s policies, please click here.
As the situation evolves, it remains crucial for travelers to remain informed and proactive regarding their travel arrangements with Air Canada Vacations and other service providers.
