On September 12, 2024, an early-morning fire at Club Med Punta Cana caused significant damage to the resort’s main areas, including the reception, primary restaurant, and pool bar. According to DominicanToday.com, emergency procedures were implemented swiftly, resulting in the safe evacuation of all guests, who are currently being accommodated in nearby hotels.
The resort’s official statement detailed the incident, noting that while the resort center experienced major destruction, no guest rooms were harmed. The prompt actions by the Club Med team, along with local authorities, ensured that the fire was swiftly controlled and extinguished.
Guest Safety and Medical Support
Fortunately, there were no serious injuries reported during this incident; however, one guest did sustain a minor injury while evacuating and is receiving appropriate medical attention. Club Med has taken immediate steps to provide support and assistance to both guests and staff during this challenging time.
Ongoing Services and Activities
Despite the disruption, many onsite activities remain available for guests. The Hispaniola restaurant is open, allowing visitors to continue enjoying their vacation. In a move to enhance guest experience, Club Med has also offered those currently at the resort the option to relocate to the nearby Club Med Michès Playa Esmeralda, ensuring a seamless vacation continuity.
Commitment to Recovery and Repairs
Club Med has mobilized teams to conduct a thorough assessment of the damages and outline the necessary repairs. Further updates regarding the restoration efforts and the reopening of affected facilities will be communicated as more information becomes available.
For travelers planning their next vacation, Club Med remains committed to providing exceptional service and comfort despite the challenging circumstances. More information about Club Med’s offerings can be found on their official website.
