Marriott International has announced that it will be reaching out to guests who made their reservations directly through Marriott channels. This includes bookings made via the official marriott.com, the Marriott Bonvoy App, and Marriott’s global reservation centers. Those who have booked their stays through third-party online travel agencies (OTAs) are advised to contact those respective organizations for assistance.
For guests with questions regarding current or future reservations at a Sonder property that were booked through Marriott channels, Marriott’s customer service team is available to help. Assistance can be sought by clicking here.
How to Get Assistance with Your Marriott Reservation
Contacting Direct Bookings
If your reservation was made directly, you can expect to hear from Marriott soon regarding any inquiries or modifications pertaining to your booking. This proactive approach aims to ensure that all guest needs are addressed effectively.
Handling Third-Party Bookings
For reservations made through third-party services, it is essential to reach out to the specific OTA for any required changes or support. Third-party agencies have their own procedures in place to assist customers and handle issues related to bookings.
Special Considerations for Sonder Bookings
Guests with inquiries about Sonder properties booked through Marriott can utilize dedicated support channels. Marriott’s customer service is equipped to tackle any questions and provide guidance for these unique accommodations.
Conclusion
Marriott is committed to providing excellent customer service, ensuring that all guests have a smooth and hassle-free experience. By reaching out proactively to those who book directly through their official channels and directing third-party bookings to the appropriate organizations, Marriott seeks to enhance customer satisfaction across the board. For personalized assistance, visit Marriott’s customer service page today.
