Cottar’s Safaris has introduced an innovative AI-powered travel assistant named Mara on its newly revamped website. This cutting-edge tool is designed to streamline the safari planning process for both travelers and trade partners, offering a more efficient and interactive experience.
What is Mara?
Developed specifically for Cottar’s operations in the iconic Masai Mara, Mara functions as a virtual assistant available 24/7. Travelers can engage with Mara through WhatsApp or directly on the Cottar’s website. The AI chat assistant can address a variety of inquiries, providing valuable insights on wildlife, travel seasons, accommodations, conservation projects, and logistical information pertaining to Cottar’s 1920s Camp and Cottar’s Bush Villa.
Features for Travel Professionals
For travel agents and tour operators, Mara enhances the sales process by tackling common client inquiries. It efficiently provides information regarding:
- Great Migration Timing: Understand the optimal times for experiencing this natural wonder.
- Wildlife Viewing Opportunities: Get insights into the best times and places for wildlife sightings.
- Accommodation Details: Learn about the differences between Cottar’s 1920s Camp and Cottar’s Bush Villa.
- Packing Tips: Receive advice tailored to the safari experience.
- Conservation Initiatives: Discover how Cottar’s is actively contributing to wildlife preservation and community support.
Additionally, Mara offers real-time pricing, availability checks, and detailed property information to facilitate agents’ sales efforts, ensuring they’re equipped with the necessary tools to assist their clients effectively.
Upcoming Enhancements
Travel professionals can currently access the Mara assistant through the new website and WhatsApp. A specialized trade-only version of the AI assistant is set to launch in the coming weeks, enhancing its utility for industry insiders. When Mara encounters a query beyond its capabilities, it seamlessly escalates the issue to human team members via phone or email for personalized assistance.
Multilingual Support Across Time Zones
Mara’s multilingual functionality ensures it serves as a crucial resource for international travel agents looking for immediate answers outside of conventional business hours. This feature allows agents from various regions to receive support in their preferred language, enhancing the overall user experience.
A Commitment to Personal Service
Louise Cottar, co-owner and CEO of Cottar’s Safaris, emphasizes that Mara is designed to complement, not replace, the personalized service that has long been a hallmark of the company. "Mara represents the next step in making our expertise instantly accessible to both guests and trade partners, while our team remains as personally engaged as ever," she expressed.
With its state-of-the-art technology and commitment to customer satisfaction, Cottar’s Safaris aims to redefine the safari planning experience, making it smarter, faster, and more interactive for everyone involved. For travelers seeking an unforgettable venture into the Masai Mara, the new Cottar’s Safaris website with its AI assistant, promises an enhanced journey from the very beginning.
