Air Canada is undertaking a gradual restart of its operations following recent disruptions, particularly affecting international routes. Mark Nasr, the airline’s chief operations officer, indicated earlier this week that the process will require additional time due to the need for crews to return to their overseas assignments. This delay stems from the fact that staff were brought back home before the strike concluded, leaving them unavailable to resume operations immediately.
Timeline for Service Restoration
Air Canada anticipates that it will take up to 10 days for service levels across both Air Canada and Air Canada Rouge to return to normal. The airline is making concerted efforts to resolve staffing shortages and ramp up its flight schedule effectively.
New Reimbursement Policy for Affected Customers
In response to the recent cancellations, Air Canada has implemented a new reimbursement policy aimed at accommodating customers who opted for alternative transportation. This policy applies specifically to passengers who booked flights between August 15 and August 23 that were subsequently cancelled. Effective as of 6:55 a.m. yesterday, the policy permits customers to seek reimbursement for expenses incurred when purchasing tickets from other airlines.
Passengers who find that their new ticket exceeds the cost of their original Air Canada fare can apply for reimbursement. This move aims to mitigate the inconvenience faced by travelers during this tumultuous period and restore customer trust in the airline.
Checking Flight Status
Consumers can stay updated on Air Canada’s flight status and service changes by visiting the airline’s official website. Here, customers can also find details regarding the claims process for reimbursement, ensuring they have the information necessary to navigate their travel schedules effectively.
Conclusion
As Air Canada works diligently to reinstate its full range of services, the airline’s commitment to addressing passenger concerns through policy changes reflects its dedication to customer satisfaction. Travelers are encouraged to keep abreast of any developments and to utilize available resources for assistance during this transition period. For more information, check out the airline’s updates on Travelweek.
