TravelBrands has made a significant leap forward in customer service by launching a new contact center and telephony solution in partnership with Local Measure. This initiative introduces Local Measure Engage for Amazon Connect, designed to enhance inbound and outbound voice communication alongside integrated customer relationship management (CRM) tools.
Transforming Customer Interactions
In a recent press announcement, TravelBrands emphasized that this technological integration aims to streamline communication channels and improve overall productivity, thereby enriching the experience for travel agents across Canada. The new system is pivotal for supporting thousands of travel agents, ensuring seamless service amidst increasing demand in the travel industry.
Nathalie Tanious, President & CEO of HIS/TravelBrands/RedLabel Vacations Inc., expressed enthusiasm about the collaboration with Local Measure: “We are thrilled to have collaborated with Local Measure to transform our operations,” she stated. “This initiative was essential to meet the growing demand and increasing volume we are experiencing. The new contact center solution optimizes our operational efficiency and elevates the experience we offer.”
Enhanced Operational Efficiency
This project marks a major milestone in TravelBrands’ commitment to enhancing customer service through innovation. The integration of Local Measure Engage provides a pre-built contact center platform that leverages AWS and Generative AI technology. This allows for personalized customer experiences, setting a new standard in the travel industry.
The dedicated effort from the internal team to execute this transformation underscores TravelBrands’ commitment to efficiency and customer satisfaction. The enhancements made to the contact center are anticipated to not only streamline operations but also significantly elevate the user experience for travel agents.
Conclusion: A Step Towards the Future
As the travel sector continues to evolve, the introduction of this advanced contact center solution demonstrates TravelBrands’ proactive approach to adapting to changing demands. By prioritizing technology and customer engagement, TravelBrands is set to redefine operational standards in the travel industry, ensuring they remain at the forefront of customer service excellence.
For more information about how TravelBrands is enhancing its services, visit TravelBrands and Local Measure.
